Discussions
Send Bulk Data via Api
We are planning to send bulk campaign data (approximately 5,300 records) from salesforce to Ozonetel via API and would like your guidance on the best and recommended approach.
Where do i find `agentPhoneName` ?
how do i find
Exploring API
which api returns the agent email id ?
What are public IP's of Ozonetel ?
I am currently testing out of Ozonetel outbound campaigns and IVR flow.
What is the format of customerNumber when sending it in the payload?
- Should we add "+91" in front of number or just "91"
integration fields required
what all fields will be required in a table to save data from the api for fetch cdr by pagination(token based)
Outbond IVR report
"Hi, is there any API through which I can get the IVR report of each outbound campaign by simply passing the campaign name?"
Where can I find the information about the last call taken by a specific agent?
Where can I find the information about the last call taken by a specific agent?
CRM Integration
I have my own CRM, Can I use ozonetel to just manage my inbound/outbound calls through my CRM application ?
retrieving campaign list
can we get campaign list based on campaign type