Discussions
Where can I find the information about the last call taken by a specific agent?
Where can I find the information about the last call taken by a specific agent?
CRM Integration
I have my own CRM, Can I use ozonetel to just manage my inbound/outbound calls through my CRM application ?
retrieving campaign list
can we get campaign list based on campaign type
action parameter in addCampaignData API
i the api addBulkData/format/json, i am passing parameter action: start , but campaign is not starting after data upload process is complete
SIp unregister error
In User login report why SIPUnregister error comes and user going offline automatically
Getting 404 from a VM in Azure
When we are trying to access API domain “https://in1-ccaas-api.ozonetel.com/CAServices/AgentManualDial.php” from the VM in Azure, we are getting 403 forbidden error.
Is there any API which lets me only Update the DID of a campaign without requiring it to send extra params other than campaignName
I want to update DID of my campaign and keep all other settings as same.
Is there API for the same?
where to add webhook url and other details
I have created the webhook in my system and is ready to intigrate I am unable to find where I need to add my url and other access related stuff.
facing issue with nodejs package for ozonetel
error :
What is meant by TotalDialDuration
Hi, what is meant by TotalDialDuration in case of predictive dialer is enabled for agent.