Organization Summary Report

The report provides information on the number of calls received by the contact center, classified based on their call type, such as inbound, outbound, conference calls, etc.

To measure the success rate of a call getting connected and the call handling time on each call type.

This report can be useful for the Head of the contact center to measure the success rate of call connection and the handling time for each call type, helping to assess the overall performance of the contact center.

Instructions on how to generate it are available by clicking here.