26 Aug 2023

What’s New

• Agents can now support more customers via chat. We’ve increased the number of concurrent chat windows on the Agent toolbar to 20.
• Call ‘transfer type’ info can now be configured in Salesforce integration from CloudAgent.
• We leave it to your convenience. You can open the screen pop in a new tab of a browser.

Bug fixes

• We’ve cleaned up some dust in the cloud. Everything seems to be settled now.