CloudAgent 2.4

26 Aug 2023

What’s New

  • Agents can now support more customers via chat. We’ve increased the number of concurrent chat windows on the Agent toolbar to 20.
  • Call ‘transfer type’ info can now be configured in Salesforce integration from CloudAgent.
  • We leave it to your convenience. You can open the screen pop in a new tab of a browser.

Bug fixes

  • We’ve cleaned up some dust in the cloud. Everything seems to be settled now.