This report tracks the number of outbound calls made by a contact center and assesses their performance.
It provides information on the number of calls handled by call type and the success rate of connecting with the intended recipient.
This report creates a web-based display of all outbound calls made by a contact center. It helps the supervisors to evaluate the accuracy of data used in outbound calling and identifies the success rate of connecting with customers by lead source.
Instructions on how to generate it are available by clicking here.
Updated 3 months ago