QA Dashboard
The QA Dashboard is the entry point for CXI Audit. It shows a consolidated view of call quality performance. Admins use this dashboard to monitor overall QA health across campaigns and agents.
Key Widgets
- QA Details tiles (e.g., audits done, score bands, fatal‑flagged calls)
- Agents' Performance (Top &. Needs Improvement)
- Parameters Performance (strongest & opportunity areas)
- Score Distribution (by Skill / Campaign / Parameter / Disposition)
- Trends Over Time (scores and audit volumes)
- QA Agent Details table (agent, calls audited, duration, key parameter hits)
- Category Performance (optional section for category‑level trends)
Filters
Admins can refine the view by Date range, skill, Snapshots, campaign, evaluator, language, and disposition to drill down into specifics.
Use Case
For example, an Operations Head may filter by a particular campaign to determine if low compliance is isolated to that process or is a broader issue.
Updated about 15 hours ago