Filters

The button in the below figure will give you the result based on any of the filters you have selected. Select filters as needed if you are searching for data on a specific campaign, agent, or skill. This is optional, but more importantly, it will generate 1 row per call and if you want to see events of the call flow, you can click on the CALL ID / UCID of the call. If you click the Apply Filter button, this will be 1 record and 1 row in excel.

This button is placed in the top right corner.
All the reports have this option to create filters, however, all the reports may not have all the filters but will have some of the filters listed below and the figures are just an example of how the filters will look like: