This report summarizes the performance of multiple agents in handling the call volume in a contact center.
It provides information on how well the agents are handling incoming calls, helping to identify areas for improvement and ensuring efficient utilization of resources.
This report helps managers schedule the working hours of agents in a contact center. It allows supervisors to compare the call volume in the center to the staffing availability of agents, allowing them to quickly identify any discrepancies and make necessary adjustments to the roster.
Instructions on how to generate it are available by clicking here.
Updated 3 months ago