Hourly Calls Analysis Report

This report measures the performance of the contact center on an hourly basis.

This information can be used to determine the busiest hours of the day and the efficiency of the contact center during these peak periods. The report can assist in identifying areas for improvement, such as increasing staffing levels during peak hours or improving call routing processes.

The report can be used by team leads and supervisors to monitor the performance of the contact center, make informed decisions, and optimize operations.

Instructions on how to generate it are available by clicking here.