Missed Call Details Report
The Missed Call Report records the number of undisturbed or ignored calls in a contact center. It provides details on customer interactions that failed to result in a connection with an agent.
This report can be used to evaluate the call volume and aid contact centers in determining if they have adequate staffing.
The report is useful for contact center heads or supervisors to guarantee that customer requirements are being fulfilled and resources are properly allocated.
Updated 12 months ago