Agent Break Details

The Agent Break Details report provides insight into the break patterns of individual agents, helping supervisors and administrators monitor agent availability and adherence to scheduled work hours.

Why Use This Report?

• Monitor Break Frequency: Identify agents taking excessive breaks throughout the day.
• Evaluate Break Duration: Detect when break durations exceed the approved time.
• Improve Workforce Management: Use the insights to optimize staffing, reduce idle time, and improve overall productivity.

How to Access the Report

1. Navigate to the Live Reports dashboard.
2. Locate the Agent Break Details section.
3. Click on the Download tab to generate and save the report.