IVR Hangup Details Report

The IVR Hangup Details offers an overview of inbound calls that were ended by customers before they were able to connect with an agent in the contact center. It records the number of calls in which customers failed to navigate the IVR to reach an agent.

This data can be used to evaluate the ease of use of the IVR and determine areas for improvement.

This report is useful for IVR developers, IT departments, and customer experience teams, as a high disconnect rate may indicate a requirement for adjustments to enhance the customer journey.