How to find a missed call in the Live dashboard?

In the live dashboard missed call data is abandoned calls, follow the following instructions

Login to CA dashboard portal

  • Click on the Dashboard tab
  • Search for Call Status in the search bar
  • On the Call Status widget find the Abandoned Calls to see the missed call details as shown below.
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An alternate way is to look in the CDR ( Call Detail Record ) and filter for status " Not Answered " calls with Call Type as " Inbound "