Does the agent have an option to select the campaign in the progressive dialer?

No, an agent can not select a campaign in the progressive dialer.

In the progressive dialer system, the capability for agents to choose a specific campaign is not available. The responsibility of campaign assignment and dialing behavior lies with the administrator or supervisor, who possess the authority to configure the system accordingly.

The administrator or supervisor assumes the task of setting up the dialer system to automatically select the most suitable campaign, taking into account various factors such as customer demographics, call center staffing levels, and sales objectives. Additionally, they have the ability to regulate the pacing of the dialer, determining the speed at which calls are initiated and agents are connected to live conversations.