get https://{domainname}/CAServices/AgentDetails/AHT.php
This API calculates the average handling time for outbound calls made by a specific agent or a campaign over the last two hours.
To utilize this API, provide the following parameters. Please note that you only need to specify one parameter between 'agentId' and 'campaignName'.
| Parameter | Description |
|---|---|
| apiKey* | Available in CloudAgent admin login |
| userName* | CloudAgent account name |
| agentId | To calculate AHT of a particular agent |
| campaignName | To calculate AHT of a particular campaign |
Note
- The Rate Limit for this API is 50 Requests Per Minute.
Possible responses
| Success response for Campaign | "status": "success" "message": "CampaignID": "xxxx" "CampaignName": "xxxx" "AHT": "00:00:27" |
| Success response for Agent | "status": "success" "message": "AgentID": "xx" "AgentName": "xxxxxxx" "AHT":"00:02:37" |
| If userName is Empty | "status": "error" "message": "userName should not be empty" |
| If apiKey is Empty | "status": "error" "message": "apiKey should not be empty" |
| If both agentId and campaignName is not passed | "status": "error" "message": "Both agentId and campaignName cannot be passed at a time" |
| If both agentId and campaignName is passed as empty fields | "status": "error" "message": "Both agentId and campaignName cannot be empty" |
| If invalid apiKey or userName is passed | "status": "error" "message": "userName or apiKey is Invalid" |
| If an invalid agentId is passed while fetching for a particular agent | "status": "error" "message": "agentId is Invalid" |
| If an invalid campaignName is passed while fetching for a particular Campaign | "status": "error" "message": "campaignName is Invalid" |
| If the Rate Limit exceeds | "status": "error" "message": "max limit exceeded" |
Further Insights
By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.