Deprecation Update
This API will be deprecated by 30th April 2025.
We recommend to start using the new version of the Disposition APIs.
This API calculates the average handling time for outbound calls made by a specific agent or a campaign over the last two hours.
To utilize this API, provide the following parameters. Please note that you only need to specify one parameter between 'agentId' and 'campaignName'.
| Parameter | Description |
|---|---|
| apiKey* | Available in CloudAgent admin login |
| userName* | CloudAgent account name |
| agentId | To calculate AHT of a particular agent |
| campaignName | To calculate AHT of a particular campaign |
Note
- The Rate Limit for this API is 50 Requests Per Minute.
Possible responses
Success response for Campaign | "status": "success" |
Success response for Agent | "status": "success" |
If userName is Empty | "status": "error" |
If apiKey is Empty | "status": "error" |
If both agentId and campaignName is not passed | "status": "error" |
If both agentId and campaignName is passed as empty fields | "status": "error" |
If invalid apiKey or userName is passed | "status": "error" |
If an invalid agentId is passed while fetching for a particular agent | "status": "error" |
If an invalid campaignName is passed while fetching for a particular Campaign | "status": "error" |
If the Rate Limit exceeds | "status": "error" |
Further Insights
By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.