This API is used to calculate the average handling time of outbound calls of a particular agent or a campaign.

To access this API we need to pass the following parameters.

ParameterDescription
apiKey*Available in CloudAgent admin login
userName*CloudAgent account name
agentIdTo calculate AHT of a particular agent
campaignNameTo calculate AHT of a particular campaign

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Note

  • The Rate Limit for this API is 50 Requests Per Minute.
  • Parameters with ‘*’ are mandatory parameters.

Possible responses

Success response for Campaign"status": "success"
"message": "CampaignID": "xxxx"
"CampaignName": "xxxx"
"AHT": "00:00:27"
Success response for Agent"status": "success"
"message": "AgentID": "xx"
"AgentName": "xxxxxxx"
"AHT":"00:02:37"
If userName is Empty"status": "error"
"message": "userName should not be empty"
If apiKey is Empty"status": "error"
"message": "apiKey should not be empty"
If both agentId and campaignName is not passed"status": "error"
"message": "Both agentId and campaignName cannot be passed at a time"
If both agentId and campaignName is passed as empty fields"status": "error"
"message": "Both agentId and campaignName cannot be
empty"
If invalid apiKey or userName is passed"status": "error"
"message": "userName or apiKey is Invalid"
If an invalid agentId is passed while fetching for a particular agent"status": "error"
"message": "agentId is Invalid"
If an invalid campaignName is passed while fetching for a particular Campaign"status": "error"
"message": "campaignName is Invalid"
If the Rate Limit exceeds"status": "error"
"message": "max limit exceeded"

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Further Insights

By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.

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