This API is used to force-release an agent's phone number when an agent disconnects a call with the customer; however, the call does not get disconnected, and the agent's phone number is still mapped with the customer.

This API enables you to create a new agent in your CloudAgent account.

To use this API with the help of a token, follow these steps:

Generate the Token: Use the 'Generate Token' API to obtain an authentication token.
Enter the Token ID: Navigate to the right section of this page, under the 'CREDENTIALS' tab. Here, input the generated token ID.
With the token entered, pass the header and body parameters:

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APIs Domain Name
For domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL

Possible responses


success message	"status": "success", "FwpNumbers": ["xxxx"]
Invalid apiKey	"status": "error" "message": "userName or apiKey not valid"
Invalid userName	"status": "error" "message": "userName or apiKey not valid"
empty userName	"status": "error" "message: "userName cannot be empty"
empty apiKey	"status": "error" "message": "apiKey cannot be empty"