This API helps to set the disposition from the CRM Page, instead of setting it from the Agent Toolbar manually. Users can also use this API to ‘Pause after this call’ feature simultaneously disposing of the call.

Agents can update the disposition reason while they are still on call and save the disposition to get queued in the backend. The queued disposition will be updated as soon as the call gets disconnected. Alternatively, if the agent did not assign a disposition during the call, they can still do so during the wrap-up time or even after the wrap-up time has exceeded.

To use this API with the help of a token, follow these steps:

Generate the Token: Use the 'Generate Token' API to obtain an authentication token.
Enter the Token ID: Navigate to the right section of this page, under the 'AUTHORIZATION' tab. Here, input the generated token ID.
With the token entered, pass the header and body parameters:

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Note:

Parameters with ‘*’ are mandatory parameters.

The disposition field allows a maximum of 250 characters.

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APIs Domain Name
For domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL

Possible Responses


Disposing before disconnecting the call.	{ "status": "Success","message": "Disposition Queued Successfully"}
Disposing after disconnecting the call.	{ "details": "Disposition saved successfully","status": "Success"}
Disposing of already disposed call.	{ "status": "Success","message": "Disposition Updated Successfully"}
Hitting API with valid inputs when the setting "API Authentication" is set to - 'Basic Auth'	{ "status": "false","message": "Api Key Should Not be Null or Empty.", "data": null }
Missing Token.	{ "status": "false","message": "Token Should Not be Null or Empty.", "data": null }
Passing Invalid Token.	{ "status": "false","message": "Invalid Token", "data": null }
Passing Invalid apiKey Key	{ "status": "false","message": "Api Key Should Not be Null or Empty.","data": null}
Passing Invalid apiKey Value	{ "status": "false","message": "Invalid User Details","data": null}
Missing apiKey key	{ "status": "false","message": "Api Key Should Not be Null or Empty.","data": null}
Missing apiKey Value	{ "status": "false", "message": "Invalid User Details","data": null}
Passing Invalid userName Key	{ "status": "false","message": "Username Should Not be Null or Empty.","data": null}
Passing Invalid userName Value	{ "status": "false","message": "Invalid User Details","data": null}
Missing userName key	{ "status": "false","message": "Username Should Not be Null or Empty.","data": null}
Missing userName Value	{ "status": "false","message": "Username Should Not be Null or Empty.","data": null}
Passing an invalid did value	{ "details": "Invalid ucid [xxxxxx] or did [xxxxx]","status": "Fail"}
Missing did value	{ "status": "Fail","message": "Invalid did"}
Passing an Invalid did key	{ "status": "Fail", "message": "Invalid did"}
Missing did Key	{ "status": "Fail","message": "Invalid did"}
Passing Invalid action Key	{ "status": "Fail","message": "Invalid Action"}
Passing Invalid action Value	{ "status": "Fail","message": "Invalid Action"}
Missing action key	{ "status": "Fail","message": "Invalid Action"}
Missing action Value	{ "status": "Fail","message": "Invalid Action"}
Passing Invalid agentID Key	{ "status": "Fail","message": "Invalid Agent ID"}
Passing Invalid agentID Value	{ "status": "Fail","message": "Invalid Agent ID"}
Missing agentID key	{ "status": "Fail","message": "Invalid Agent ID"}
Missing agentID Value	{ "status": "Fail", "message": "Invalid Agent ID"}
Passing Invalid UCID Key	{ "status": "Fail","message": "Invalid ucid"}
Passing Invalid UCID Value	{ "status": "Fail","message": "Invalid ucid"}
Missing UCID key	{ "status": "Fail","message": "Invalid ucid"}
Missing UCID Value	{ "status": "Fail","message": "Invalid ucid"}
Passing Invalid disposition Key	{ "status": "Fail","message": "Invalid Disposition"}
Passing Invalid disposition Value	{ "status": "Success","message": "Disposition Queued Successfully"}
Missing disposition key	{ "status": "Fail","message": "Invalid Disposition"}
Missing disposition Value	{ "status": "Fail","message": "Invalid Disposition"}
PauseAfterDispose is enabled without passing pause reason	{ "status": "Fail","message": "Provide pause reason"}
In acw, within wrap-up time	{ "details": "Disposition saved successfully", "status": "Success"}
In acw, wrap-up time exceeded	{ "status": "Success", "message": "Disposition saved Successfully"}

200Disposition successfully set