Used to retrieve the hold time duration for historical call records. Response data includes all details regarding hold time duration within a call.

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Rate Limit:
A maximum of 5 requests per minute is allowed.

To use this API with the help of a token, follow these steps:

Generate the Token: Use the 'Generate Token' API to obtain an authentication token.
Enter the Token ID: Navigate to the right section of this page, under the 'AUTHORIZATION' tab. Here, input the generated token ID.
With the token entered, pass the below header and body parameters:

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APIs Domain Name
For domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL

Header parameters

Parameter	Description
Content-Type	application/json

Body Params

{
"fromDate": "2024-11-28", "toDate": "2024-11-28", "userName": "xxxxx" }

Possible responses


Success response	"status": 1 "message": "Success", "data": {xxxxx}
Invalid apiKey	"status": 0 "message": "No user found", "data": ""
Invalid userName	"status": 0 "message": "No user found", "data": ""
Invalid Date format	"status": 0 "message": "Please pass the data in following format yyyy-mm-dd", "data": ""
Missing mandatory parameters	"status": 0 "message": "All parameters are mandatory", "data": ""
Get requests when another process is running	"status": 0 "message": "Already request is in progress, please try again", "data": ""
No records found	"status": 1 "message": "No data found", "data": []

200Successful response