Returns AHT metrics for a given agent ID or a for a campaign.
| Time | Status | User Agent | |
|---|---|---|---|
Retrieving recent requests… | |||
This API calculates the average handling time for outbound calls made by a specific agent or a campaign over the last two hours.
Please note that you only need to specify only one parameter between 'agentId' and 'campaignName'.
Rate Limit
- This API allows a maximum of 50 Requests per minute.
Note:Make sure the admin setting 'API Authentication' is set to 'BASIC_AUTH', If you are using this API.
APIs Domain NameFor domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL
Possible responses
| Success response for Campaign | "status": "success" "message": "CampaignID": "xxxx""CampaignName": "xxxx" |
| Success response for Agent | "status": "success" "message": "AgentID": "xx""AgentName": "xxxxxxx" |
| If userName is Empty | "status": "error" "message": "userName should not be empty" |
| If apiKey is Empty | "status": "error" "message": "apiKey should not be empty" |
| If both agentId and campaignName is not passed | "status": "error" "message": "Both agentId and campaignName cannot be passed at a time" |
| If both agentId and campaignName is passed as empty fields | "status": "error" "message": "Both agentId and campaignName cannot beempty" |
| If invalid apiKey or userName is passed | "status": "error" "message": "userName or apiKey is Invalid" |
| If an invalid agentId is passed while fetching for a particular agent | "status": "error" "message": "agentId is Invalid" |
| If an invalid campaignName is passed while fetching for a particular Campaign | "status": "error" "message": "campaignName is Invalid" |
| If the Rate Limit exceeds | "status": "error" "message": "max limit exceeded" |