get https://{domainname}/ca_reports/getCustomerHoldData
Get Customer Hold Details API is used to retrieve hold time duration for historical call records. Data can be retrieved for any one of the previous days at a time, on the basis of certain parameters. Response data includes all details regarding a Hold time duration within a call.
Rate Limit:
A maximum of 5 requests per minute is allowed.
Note:
Make sure the admin setting 'API Authentication' is set to 'BASIC_AUTH', If you are using this API.
Header parameters
| Parameter | Description |
|---|---|
| apiKey* | Your CloudAgent account API Key |
| Content-Type | application/json |
Body Params
{
"fromDate": "2024-11-28",
"toDate": "2024-11-28",
"userName": "xxxxx"
}
Possible responses
| Success response | "status": 1 "message": "Success", "data": {xxxxx} |
| Invalid apiKey | "status": 0 "message": "No user found", "data": "" |
| Invalid userName | "status": 0 "message": "No user found", "data": "" |
| Invalid Date format | "status": 0 "message": "Please pass the data in following format yyyy-mm-dd", "data": "" |
| Missing mandatory parameters | "status": 0 "message": "All parameters are mandatory", "data": "" |
| Get requests when another process is running | "status": 0 "message": "Already request is in progress, please try again", "data": "" |
| No records found | "status": 1 "message": "No data found", "data": [] |