Get Abandoned Calls (Token Authentication)

When a contact center receives an inbound call and the call is ended before any interaction happens, this type of call is known as an abandoned call. This API is used to track abandoned calls in a campaign.

To use this API with the help of a token, follow these steps:

  1. Generate the Token: Use the 'Generate Token' API to obtain an authentication token.
  2. Enter the Token ID: Navigate to the right section of this page, under the 'AUTHORIZATION' tab. Here, input the generated token ID.
  3. With the token entered, pass the below header and body parameters:

Header parameters

ParameterDescription
Content-Typeapplication/json

Body Params

{
"userName":"Test"
}

Possible responses

Success response"status": "success"
If userName is invalid"status": "failure"
"message": "no record found"
If more than one parameter is missing"status": "failure"
"message": "Please provide UserName"
Language
Authorization
Bearer
URL
Click Try It! to start a request and see the response here!