When a contact center receives a call and it is ended before any interaction occurs, this type of call is known as an abandoned call. This API is used to get the abandoned call data.

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APIs Domain Name
For domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL

To use this API with the help of a token, follow these steps:

Generate the Token: Use the 'Generate Token' API to obtain an authentication token.
Enter the Token ID: Navigate to the right section of this page, under the 'AUTHORIZATION' tab. Here, input the generated token ID.
With the token entered, pass the header and body parameters:

Header parameters

Parameter	Description
Content-Type	application/json

Possible responses

Success response

{

"message": [{"monitorUCID": xxx,"type": "Manual","status": "NotAnswered", "campaign": "xxx", "callerID": "xxx", "did": "xxx", "skillID": "", "skill": "", "agentID": "4006", "agent": "xxx", "hangupBy": "AgentHangup", "callTime": "2025-09-01 11:49:33" }

],"status": "success"}

If userName is invalid

{

"status": "false","message": "Invalid User Details","data": null}

if apiKey is invalid

{

"status": "false","message": "Invalid User Details","data": null}