When a contact center receives a call and it is ended before any interaction occurs, this type of call is known as an abandoned call. This API is used to get the abandoned call data.
APIs Domain NameFor domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL
To use this API with the help of a token, follow these steps:
- Generate the Token: Use the 'Generate Token' API to obtain an authentication token.
- Enter the Token ID: Navigate to the right section of this page, under the 'AUTHORIZATION' tab. Here, input the generated token ID.
- With the token entered, pass the header and body parameters:
Header parameters
| Parameter | Description |
|---|---|
| Content-Type | application/json |
Possible responses
Success response | { "message": [{"monitorUCID": xxx,"type": "Manual","status": "NotAnswered", "campaign": "xxx", "callerID": "xxx", "did": "xxx", "skillID": "", "skill": "", "agentID": "4006", "agent": "xxx", "hangupBy": "AgentHangup", "callTime": "2025-09-01 11:49:33" } ],"status": "success"} |
If userName is invalid | { "status": "false","message": "Invalid User Details","data": null} |
if apiKey is invalid | { "status": "false","message": "Invalid User Details","data": null} |