get https://{domainname}/ca_apis/abandonCalls
When a contact center receives an inbound call and the call is ended before any interaction happens, this type of call is known as an abandoned call. This API is used to track abandoned calls in a campaign.
To use this API with the help of a token, follow these steps:
- Generate the Token: Use the 'Generate Token' API to obtain an authentication token.
- Enter the Token ID: Navigate to the right section of this page, under the 'AUTHORIZATION' tab. Here, input the generated token ID.
- With the token entered, pass the below header and body parameters:
Header parameters
| Parameter | Description |
|---|---|
| Content-Type | application/json |
Body Params
{
"userName":"Test"
}
Possible responses
| Success response | "status": "success" |
| If userName is invalid | "status": "failure" "message": "no record found" |
| If more than one parameter is missing | "status": "failure" "message": "Please provide UserName" |