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Rate Limit:
A maximum of 5 requests per minute is allowed.

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Note:
This API supports both POST and GET methods. Please use the appropriate method based on your use case for optimal functionality.

To use this API with the help of a token, follow these steps:

Generate the Token: Use the 'Generate Token' API to obtain an authentication token.
Enter the Token ID: Navigate to the right section of this page, under the 'CREDENTIALS' tab. Here, input the generated token ID.
With the token entered, pass the header and body parameters:

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APIs Domain Name
For domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL

Possible responses


Success response	"status": "success" "message": {" "AgentIncrID": "xxx", "AgentName": "xxx", "AgentUniqueID": "xxx", "CallDate": "2025-09-23", "ModeType": "Inbound", "TotalBusyTime": "00:00:00", "TotalDialTime": "00:00:00", "TotalIdleTime": "00:00:05", "TotalLoginDuration": "00:00:05", "TotalPauseTime": "00:00:00", "TotalWrapupTime": "00:00:00" }
Invalid apiKey	"status": "error" "message": "userName or apiKey is Invalid"
Empty apiKey	"status": "error" "message": "apiKey should not be empty"
Invalid userName	"status": "error" "message": "userName or apiKey is Invalid"
Empty userName	"status": "error" "message": "userName should not be empty"
No data is found	"status": "error" "message": "No Data Found"
Invalid Date format	"status": "error" "message": "From and To Date should be in yyyy-mm-dd HH:mm:ss Format"
If fromDate is more than toDate	"status": "error" "message": "From Date Should not be Greater than To Date"
If the requested data is for more than 30 days	"status": "error" "message": "Difference Between From and To Date should not be Greater than 30 Days"
When All modeTypes are Invalid	"status": "error" "message": "Mode Type is Invalid"
When All agentIds are Invalid	"status": "error" "message": "agentId is Invalid”