This API provides a summary report of agent states for given filters.
| Time | Status | User Agent | |
|---|---|---|---|
Retrieving recent requests… | |||
Note:Make sure the admin setting 'API Authentication' is set to 'BASIC_AUTH', If you are using this API.
Rate Limit:A maximum of 5 requests per minute is allowed.
Note:This API supports both POST and GET methods. Please use the appropriate method based on your use case for optimal functionality.
APIs Domain NameFor domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL
Possible responses
| Success response | "status": "success" "message": {" |
| Invalid apiKey | status": "error" "message": "userName or apiKey is Invalid |
| Empty apiKey | status": "error" "message": "apiKey should not be empty |
| Invalid userName | status": "error" "message": "userName or apiKey is Invalid" |
| Empty userName | status": "error" message": "userName should not be empty |
| No data is found | "status": "error" "message": "No Data Found |
| Invalid Date format | status": "error" message": "From and To Date should be in yyyy-mm-dd HH:mm:ss Format |
| If fromDate is more than toDate | status": "error" "message": "From Date Should not be Greater than To Date |
| If the requested data is for more than 30 days | status": "error" "message": "Difference Between From and To Date should not be Greater than 30 Days |
| When All modeTypes are Invalid | status": "error" "message": "Mode Type is Invalid |
| When All agentIds are Invalid | status": "error" "message": "agentId is Invalid |