This API provides a summary report of agent states for given filters.
Note:Make sure the admin setting 'API Authentication' is set to 'BASIC_AUTH', If you are using this API.
Rate Limit:A maximum of 5 requests per minute is allowed.
Note:This API supports both POST and GET methods. Please use the appropriate method based on your use case for optimal functionality.
Possible responses
Success response | "status": "success" "message": {" "AgentIncrID": "xxx", "AgentName": "xxx", "AgentUniqueID": "xxx", "CallDate": "2025-09-23", "ModeType": "Inbound", "TotalBusyTime": "00:00:00", "TotalDialTime": "00:00:00", "TotalIdleTime": "00:00:05", "TotalLoginDuration": "00:00:05", "TotalPauseTime": "00:00:00", "TotalWrapupTime": "00:00:00" } |
Invalid apiKey | status": "error" "message": "userName or apiKey is Invalid |
Empty apiKey | status": "error" "message": "apiKey should not be empty |
Invalid userName | status": "error" "message": "userName or apiKey is Invalid" |
Empty userName | status": "error" message": "userName should not be empty |
No data is found | "status": "error" "message": "No Data Found |
Invalid Date format | status": "error" message": "From and To Date should be in yyyy-mm-dd HH:mm:ss Format |
If fromDate is more than toDate | status": "error" "message": "From Date Should not be Greater than To Date |
If the requested data is for more than 30 days | status": "error" "message": "Difference Between From and To Date should not be Greater than 30 Days |
When All modeTypes are Invalid | status": "error" "message": "Mode Type is Invalid |
When All agentIds are Invalid | status": "error" "message": "agentId is Invalid |