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Note:
Make sure the admin setting 'API Authentication' is set to 'BASIC_AUTH', If you are using this API.

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Rate Limit:
A maximum of 5 requests per minute is allowed.

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Note:
This API supports both POST and GET methods. Please use the appropriate method based on your use case for optimal functionality.

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APIs Domain Name
For domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL

Possible responses


Success response	"status": "success" "message": {" "AgentIncrID": "xxx", "AgentName": "xxx", "AgentUniqueID": "xxx", "CallDate": "2025-09-23", "ModeType": "Inbound", "TotalBusyTime": "00:00:00", "TotalDialTime": "00:00:00", "TotalIdleTime": "00:00:05", "TotalLoginDuration": "00:00:05", "TotalPauseTime": "00:00:00", "TotalWrapupTime": "00:00:00" }
Invalid apiKey	status": "error" "message": "userName or apiKey is Invalid
Empty apiKey	status": "error" "message": "apiKey should not be empty
Invalid userName	status": "error" "message": "userName or apiKey is Invalid"
Empty userName	status": "error" message": "userName should not be empty
No data is found	"status": "error" "message": "No Data Found
Invalid Date format	status": "error" message": "From and To Date should be in yyyy-mm-dd HH:mm:ss Format
If fromDate is more than toDate	status": "error" "message": "From Date Should not be Greater than To Date
If the requested data is for more than 30 days	status": "error" "message": "Difference Between From and To Date should not be Greater than 30 Days
When All modeTypes are Invalid	status": "error" "message": "Mode Type is Invalid
When All agentIds are Invalid	status": "error" "message": "agentId is Invalid