This API is used to force-release an agent's phone number when an agent disconnects a call with the customer; however, the call does not get disconnected, and the agent's phone number is still mapped with the customer.
Note:Make sure the admin setting 'API Authentication' is set to 'BASIC_AUTH', If you are using this API.
APIs Domain NameFor domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL
Possible responses
success message | "status": "success", "FwpNumbers": ["xxxx"] |
Invalid apiKey | "status": "error" "message": "userName or apiKey not valid" |
Invalid userName | "status": "error" "message": "userName or apiKey not valid" |
empty userName | "status": "error" "message: "userName cannot be empty" |
empty apiKey | "status": "error" "message": "apiKey cannot be empty" |