Release Agent Phone Number (Basic auth)

This API is used to force-release an agent's phone number when an agent disconnects a call with the customer; however, the call does not get disconnected, and the agent's phone number is still mapped with the customer.

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Note:

Make sure the admin setting 'API Authentication' is set to 'BASIC_AUTH', If you are using this API.

Possible responses

success message

"status": "success", "FwpNumbers": ["xxxx"]

Invalid apiKey

"status": "error" "message": "userName or apiKey not valid"

Invalid userName

"status": "error" "message": "userName or apiKey not valid"

empty userName

"status": "error" "message: "userName cannot be empty"

empty apiKey

"status": "error" "message": "apiKey cannot be empty"

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