This API calculates the average handling time for outbound calls made by a specific agent or a campaign over the last two hours.

Please note that you only need to specify only one parameter between 'agentId' and 'campaignName'.

To use this API with the help of a token, follow these steps:

Generate the Token: Use the 'Generate Token' API to obtain an authentication token.
Enter the Token ID: Navigate to the right section of this page, under the 'CREDENTIALS' tab. Here, input the generated token ID.
With the token entered, pass the header and body parameters:

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Rate Limit

This API allows a maximum of 50 Requests per minute.

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APIs Domain Name
For domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL

Possible responses


Success response for Campaign	"status": "success" "message": "CampaignID": "xxxx" "CampaignName": "xxxx" "AHT": "00:00:27"
Success response for Agent	"status": "success" "message": "AgentID": "xx" "AgentName": "xxxxxxx" "AHT":"00:02:37"
If userName is Empty	"status": "error" "message": "userName should not be empty"
If apiKey is Empty	"status": "error" "message": "apiKey should not be empty"
If both agentId and campaignName is not passed	"status": "error" "message": "Both agentId and campaignName cannot be passed at a time"
If both agentId and campaignName is passed as empty fields	"status": "error" "message": "Both agentId and campaignName cannot be empty"
If invalid apiKey or userName is passed	"status": "error" "message": "userName or apiKey is Invalid"
If an invalid agentId is passed while fetching for a particular agent	"status": "error" "message": "agentId is Invalid"
If an invalid campaignName is passed while fetching for a particular Campaign	"status": "error" "message": "campaignName is Invalid"
If the Rate Limit exceeds	"status": "error" "message": "max limit exceeded"

200AHT details retrieved successfully