Set Disposition (Basic authentication)

This API helps to set the disposition from the CRM Page, instead of setting it from the Agent Toolbar manually. Users can also use this API to ‘Pause after this call’ feature simultaneously disposing of the call.

Agents can update the disposition reason while they are still on call and save the disposition to get queued in the backend. The queued disposition will be updated as soon as the call gets disconnected. Alternatively, if the agent did not assign a disposition during the call, they can still do so during the wrap-up time or even after the wrap-up time has exceeded.

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Note:

Make sure the admin setting 'API Authentication' is set to 'BASIC_AUTH', If you are using this API.

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Note:

• Parameters with ‘*’ are mandatory parameters.
• The disposition field allows a maximum of 250 characters.