This API retrieves the status of all logged-in agents, providing information about their current state, such as Ready, ACW, or Idle.

❗️
Rate Limit:
A maximum of 5 requests per minute is allowed.

To use this API with the help of a token, follow these steps:

Generate the Token: Use the 'Generate Token' API to obtain an authentication token.
Enter the Token ID: Navigate to the right section of this page, under the 'AUTHORIZATION' tab. Here, input the generated token ID.
With the token entered, pass the below header and body parameters:

Header parameters

Parameter	Description
Content-Type	application/json

Body Params

{
"userName": "xxxxxx"
}


Success response	{ "status": "success", "message": [ { "AgentId": "xxx", "AgentName": "xxx", "PhoneNumber": "500994", "AgentState": "READY", "SkillName": "General, widget" }, { "AgentId": "xxx", "AgentName": "xxxx", "PhoneNumber": "xxx", "AgentState": "READY", "SkillName": "Hyderabad, offline_hyd, webChat, whatsapp" }, ][ { "AgentId": "xxx", "AgentName": "xxx", "PhoneNumber": "500994", "AgentState": "READY", "SkillName": "General, widget" }, { "AgentId": "xxx", "AgentName": "xxxx", "PhoneNumber": "xxx", "AgentState": "READY", "SkillName": "Hyderabad, offline_hyd, webChat, whatsapp" }, ] }
If userName is empty	"status": "error" "message": "userName should not be empty"
If apiKey is empty	"status": "error" "message": "apiKey should not be empty"
If userName or apiKey is invalid	"status": "error" "message": "userName or apiKey is Invalid"
If rate limit exceeds	{ "message": "Max limit exceeded", "status": "error" }