When a contact center receives a call and it is ended before any interaction occurs, this type of call is known as an abandoned call. This API is used to get the abandoned call data.

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APIs Domain Name
For domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL

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Note:
Make sure the admin setting 'API Authentication' is set to 'BASIC_AUTH', If you are using this API.

Header parameters

Parameter	Description
apiKey*	Your CloudAgent account API Key
Content-Type	application/json

Possible responses


Success response	{ "message": [{ "monitorUCID": xxx, "type": "Manual", "status": "NotAnswered", "campaign": "xxx", "callerID": "xxx", "did": "xxx", "skillID": "", "skill": "", "agentID": "4006", "agent": "xxx", "hangupBy": "AgentHangup", "callTime": "2025-09-01 11:49:33" } ],"status": "success" }
If userName is invalid	{ "status": "false","message": "Invalid User Details", "data": null }
if apiKey is invalid	{ "status": "false","message": "Invalid User Details", "data": null }

Success response

{

"message": [{ "monitorUCID": xxx, "type": "Manual", "status": "NotAnswered", "campaign": "xxx", "callerID": "xxx", "did": "xxx", "skillID": "", "skill": "", "agentID": "4006", "agent": "xxx", "hangupBy": "AgentHangup", "callTime": "2025-09-01 11:49:33" }

],"status": "success" }

If userName is invalid

{

"status": "false","message": "Invalid User Details", "data": null }

if apiKey is invalid

{

"status": "false","message": "Invalid User Details", "data": null }