get https://{domainname}/ca_apis/abandonCalls
When a contact center receives an inbound call and the call is ended before any interaction happens, this type of call is known as an abandoned call. This API is used to track abandoned calls in a campaign.
Note:
Make sure the admin setting 'API Authentication' is set to 'BASIC_AUTH', If you are using this API.
Header parameters
| Parameter | Description |
|---|---|
| apiKey* | Your CloudAgent account API Key |
| Content-Type | application/json |
Body Params
{
"userName":"Test"
}
Possible responses
| Success response | "status": "success" |
| If userName is invalid | "status": "failure" "message": "no record found" |
| if apiKey is invalid | "status": "failure" "message": "no record found" |
| If more than one parameter is missing | "status": "failure" "message": "Please provide UserName" |