When a contact center receives a call and it is ended before any interaction occurs, this type of call is known as an abandoned call. This API is used to get the abandoned call data.
Note:Make sure the admin setting 'API Authentication' is set to 'BASIC_AUTH', If you are using this API.
Header parameters
| Parameter | Description |
|---|---|
| apiKey* | Your CloudAgent account API Key |
| Content-Type | application/json |
Possible responses
Success response | { "message": [{ "monitorUCID": xxx, "type": "Manual", "status": "NotAnswered", "campaign": "xxx", "callerID": "xxx", "did": "xxx", "skillID": "", "skill": "", "agentID": "4006", "agent": "xxx", "hangupBy": "AgentHangup", "callTime": "2025-09-01 11:49:33" } ],"status": "success" } |
If userName is invalid | { "status": "false","message": "Invalid User Details", "data": null } |
if apiKey is invalid | { "status": "false","message": "Invalid User Details", "data": null } |