Force Logout or Release Agent

Agent force logout by Admin API is used to force release or log out the agent by the Admin. Agent can be released/logged out from the Admin’s portal irrespective of the Agent’s logged-in modes (Not ready, Ready, Busy, Pause, etc.)

Possible responses


Success response	{"code": "200", "status": "Success", "message": "Agent Logout/Release successfully."}
Invalid api_key	{"code":"400","status":"Error","message":"Check input Parameters"}
Invalid username	{"code":"400","status":"Error","message":"Check input Parameters"}
Invalid agentid	{"code":"400","status":"Error","message":"Agent does not exists with id a","response":null}

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Further Insights
By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.