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Agent Manage

Agent Authenticationpost
Release Agent Phone Number (Basic auth)post
Release Agent Phone Number (Token auth)post
Create Agent (Basic Authentication)post
Create Agent (Token Authentication)post
Delete Agent (Basic Authentication)del
Delete Agent (Token Authentication)del
Edit Agent Details (Basic Authentication)put
Edit Agent Details (Token Authentication)put
Agent State Summary (Basic Authentication)post
Agent State Summary (Token Authentication)post
Change Agent State (Basic authentication)post
Change Agent State (Token authentication)post
Average Handling Time (Basic authentication)get
Average Handling Time (Token authentication)get
Customer Hold Details (Basic Authentication)get
Customer Hold Details (Token Authentication)get
Agent Details (Basic Authentication)post
Agent Details (Token Authentication)post

Dispositon

Set Disposition (Basic authentication)post
Get Disposition List (Basic authentication)post
Set Disposition (Token Auth)post
Get Disposition List (Token Auth)post

Campaign Data

Add Campaign Bulk Data (New)post
Add Campaign Data (Basic Authentication)post
Add Campaign Data (Token Authentication)post
Delete Campaign Data (Basic Authentication)del
Delete Campaign Data (Token Authentication)del
Delete Campaign Bulk Data (Basic Authentication)del
Delete Campaign Bulk Data (Token Authentication)del
Available Campaigns (Basic authentication)get
Available Campaigns (Token authentication)get
Set Campaign Status (Basic authentication)put
Set Campaign Status (Token authentication)put
Get Campaign Status (Basic Authentication)get
Get Campaign Status (Token authentication)get
Get Campaigns by Number (Basic Auth)post
Get Campaigns by Number (Token Auth)post
Update Dynamic DIDspost

Generate Token

Generate Tokenpost

Call Control

Call Control in Conference (Basic authentication)post
Call Control in Conference (Token authentication)post
Call Recording pause/unPauseget

Manual Dialer

Agent Manual Dial (Basic authentication)post
Agent Manual Dial (Token authentication)post
Skill Wise Agent Manual Dial (Basic authentication)post
Skill Wise Agent Manual Dial (Token authentication)post
Phone Manual Dial (Basic Authentication)post
Phone Manual Dial (Token Authentication)post
Skill Wise Phone Manual Dial (Basic Authentication)post
Skill Wise Phone Manual Dial (Token Authentication)post

Reports

Get Abandon Calls (Basic Authentication)get
Get Abandon Calls (Token Auth)get
Fetch CDR Details (Basic authentication)get
Fetch CDR Details (Token authentication)get
Fetch CDR by UCID (Basic authentication)get
Fetch CDR by UCID (Token authentication)get
Fetch CDR By Pagination (Basic authentication)get
Fetch CDR By Pagination (Token authentication)get

Manage Phone Number

Create Phone Number (Basic authentication)post
Create Phone Number (Token authentication)post
Edit Phone Number (Basic authentication)post
Edit Phone Number (Token authentication)post
Delete Phone Number (Basic authentication)post
Delete Phone Number (Token authentication)post
Get Phone Number Details (Basic Authentication)get
Get Phone Number Details (Token authentication)get

Schedule Data

Scheduled Campaign Data (Basic authentication)post
Scheduled Campaign Data (Token authentication)post
Delete Schedule Campaign Data (Basic authentication)del
Delete Schedule Campaign Data (Token authentication)del

WhatsApp Bulk APIs

Bulk Upload WhatsApppost
Campaign Start CURL Requestpost

BlockGroupV2

Get Block Number Group Details (Basic authentication)get
Get Block Number Group Details (Token authentication)get
Create Block Number Group (Basic authentication)post
Create Block Number Group (Token authentication)post
Update Block Number Group (Basic authentication)put
Update Block Number Group (Token authentication)put
Delete Block Number(s) from a Group (Basic Authentication)del
Delete Block Number(s) from a Group (Token Authentication)del

Real Time Event Subscription API

Subscribe APIpost
Un-Subscribe APIpost
Get Subscription List APIget

Campaign Handling

Inbound Campaign Createpost
Inbound Campaign Updatepost
Inbound Campaign Deletepost
Outbound Campaign Create post
Outbound Campaign Update post
Outbound Campaign Deletepost

Get WA Templates

Get WA Templates by WABA IDget

Ozonetel SMS Bulk API

Ozonetel SMS Bulk APIpost

Handling Chat Campaign API

Create Chat Campaign (Basic Authentication)post
Create Chat Campaign (Token Authentication)post
Update Chat Campaign (Basic Authetication)post
Update Chat Campaign (Token Authentication)post
Delete Chat Campaign (Basic Authentication)post
Delete Chat Campaign (Token Authentication)post

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Skill Wise Phone Manual Dial (Basic Authentication)

post

https://{domainname}/ca_apis/PhoneManualDialSkillWise

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