get https://{domainname}/cloudAgentRestAPI/index.php/CloudAgent/CloudAgentAPI/abandonCalls/
When a contact center receives an inbound call and the call is ended before any interaction happens, this type of call is known as an abandoned call. This API is used to track abandoned calls in a campaign.
To access this API the following parameters MUST be passed.
| Parameter | Description |
|---|---|
| api_key* | Available in CloudAgent admin login |
| from_time | Start time in a day to check the number of calls abandoned. Time in format hh:mm:ss. |
| to_time | End time in a day to check the number of calls abandoned. Time in format hh:mm:ss. |
| username* | CloudAgent user name |
| campaign_Name* | Name of the campaign through which calls have been abandoned. |
| format | json/xml Response format |
Note
Parameters with ‘*’ are mandatory parameters.
Possible responses
| Success response | "status": "success" |
| If api_key is invalid | "status": "failure" "message": "no record found" |
| If user_name is invalid | "status": "failure" "message": "no record found" |
| If campaign_name is invalid | "status": "failure","message": "no record found" |
| If from_time and to_time set invalid | "status": "failure "message": "no record found" |
| If more than one parameter is missing | "status": "failure" "message": "Please provide UserName" |
Further Insights
By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.