When a contact center receives an inbound call and the call is ended before any interaction happens, this type of call is known as an abandoned call. This API is used to track abandoned calls in a campaign.

To access this API the following parameters MUST be passed.

ParameterDescription
api_key*Available in CloudAgent admin login
from_timeStart time in a day to check the number of calls abandoned. Time in format hh:mm:ss.
to_timeEnd time in a day to check the number of calls abandoned. Time in format hh:mm:ss.
username*CloudAgent user name
campaign_Name*Name of the campaign through which calls have been abandoned.
formatjson/xml Response format

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Note

Parameters with ‘*’ are mandatory parameters.

Possible responses

Success response"status": "success"
If api_key is invalid"status": "failure"
"message": "no record found"
If user_name is invalid"status": "failure"
"message": "no record found"
If campaign_name is invalid"status": "failure","message": "no record found"
If from_time and to_time set invalid"status": "failure
"message": "no record found"
If more than one parameter is missing"status": "failure"
"message": "Please provide UserName"

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Further Insights

By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.

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