apiKey*

Available in CloudAgent admin login

userName*

CloudAgent account name

ucid*

Unique identification number of the call.

reportType*

Whether the provided UCID is for 'currentday' / 'historical'.
If it is a current-day report, pass the value as - currentday
If it is a historical report, pass the value as - historical

Success response

{
"status": "success",
"message": [
{
"CallID": "9112xxxxxxxx2352",
"UCID": "9112xxxxxxxx2352",
"UUI": "",
"Campaign Name": "Hosted_91xxxxxx4119",
"Location": "",
"Caller Id": "09xxxxx985",
"Skill": "",
"Call Date": "2024-08-03",
"Start Time": "2024-08-03 22:28:43",
"Time to Answer": "00:00:31",
"End Time": "2024-08-03 22:29:29",
"TalkTime": "00:00:15",
"Duration": "00:00:46",
"Customer Ring Time": "00:00:30",
"FallBack Rule": "AgentDial",
"Dialed Number": "1xx10",
"Type": "Manual",
"Agent": "test",
"Disposition": "Call_autoDrop",
"Status": "Answered",
"Hangup By": "AgentHangup",
"Transfer": "",
"Transferred To": "",
"comments": "d",
"DialStatus": "answered",
"CustomerStatus": "answered",
"AgentStatus": "answered",
"Wrapup Time": "00:00:05",
"Rating": "0",
"RatingComments": "",
"Audio Download": "https://xxxxxxxxxx.mp3"
}
][
{
"CallID": "9112xxxxxxxx2352",
"UCID": "9112xxxxxxxx2352",
"UUI": "",
"Campaign Name": "Hosted_91xxxxxx4119",
"Location": "",
"Caller Id": "09xxxxx985",
"Skill": "",
"Call Date": "2024-08-03",
"Start Time": "2024-08-03 22:28:43",
"Time to Answer": "00:00:31",
"End Time": "2024-08-03 22:29:29",
"TalkTime": "00:00:15",
"Duration": "00:00:46",
"Customer Ring Time": "00:00:30",
"FallBack Rule": "AgentDial",
"Dialed Number": "1xx10",
"Type": "Manual",
"Agent": "test",
"Disposition": "Call_autoDrop",
"Status": "Answered",
"Hangup By": "AgentHangup",
"Transfer": "",
"Transferred To": "",
"comments": "d",
"DialStatus": "answered",
"CustomerStatus": "answered",
"AgentStatus": "answered",
"Wrapup Time": "00:00:05",
"Rating": "0",
"RatingComments": "",
"Audio Download": "https://xxxxxxxxxx.mp3"
}
]
}

Missing userName value

{
"status": "error",
"message": "userName should not be empty"
}

Missing apiKey value

{
"status": "error",
"message": "apiKey should not be empty"
}

Invalid userName or apiKey is passed

{"status": "error","message": "userName or apiKey is Invalid"}

Missing ucid value

{
"status": "error",
"message": "ucid should not be empty"
}

Missing reportType value

{
"status": "error",
"message": "reportType should not be empty"
}

reportType value is invalid

{
"status":"error",
"message":"Invalid reportType"
}

When No Data Found

{
"status": "success",
"message": "No Data Found with UCID 12345"
}