❗️
Deprecated
This Get Disposition list of a campaign API will be deprecated by 30th April 2025.
We recommend to start using the new version of the Disposition APIs.

set/get Disposition (Basic authentication)

set/get Disposition (Token authentication)

Agent logs into CloudAgent toolbar and after successful call completion, the agent uses the “disposition” tab with necessary comments and pre-defined disposition reason to wrap up the call. This API helps you to get disposition reasons assigned to any campaign for a valid CloudAgent user. Users can use this API to list all the disposition types assigned to a specific campaign.

To access this API the following parameters MUST be passed.

Parameters	Description
action*	'get’ is the default parameter value
apiKey*	Available in CloudAgent admin login
campaignID*	Unique id mapped to the respective campaign
customer*	CloudAgent user name

❗️
Note
Parameters with ‘*’ are mandatory parameters.

Possible Responses


Success response	{ "status": "Success", "details": [ ""Dispose1XXXX", "Dispose2XXXXX" ][ ""Dispose1XXXX", "Dispose2XXXXX" ] }
Invalid apiKey	{ "status": "Fail", "details": "Authentication fails" }
Invalid action	{ "status": "Fail", "details": "Invalid action->XXXX" }
Invalid customer	{ "status": "Fail" "details": "Authentication fails" }
Invalid campaignID	{ "status": "Fail" "message": "No disposition found for campaign ID: XXX and user: XXXXXX" }

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Further Insights
By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.