Get Disposition list of a campaign

Agent logs into CloudAgent toolbar and after successful call completion, the agent uses the “disposition” tab with necessary comments and pre-defined disposition reason to wrap up the call. This API helps you to get disposition reasons assigned to any campaign for a valid CloudAgent user. Users can use this API to list all the disposition types assigned to a specific campaign.

To access this API the following parameters MUST be passed.

action*'get’ is the default parameter value
apiKey*Available in CloudAgent admin login
campaignID*Unique id mapped to the respective campaign
customer*CloudAgent user name



Parameters with ‘*’ are mandatory parameters.

Possible Responses

Success response{
"status": "Success",
"details": [
Invalid apiKey{
"status": "Fail",
"details": "Authentication fails"
Invalid action{
"status": "Fail",
"details": "Invalid action->XXXX"
Invalid customer{
"status": "Fail"
"details": "Authentication fails"
Invalid campaignID{
"status": "Fail"
"message": "No disposition found for campaign ID: XXX and user: XXXXXX"


Further Insights

By default, the domain name is Please refer here to change based on the need.

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