get https://{domainname}/CAServices/Disposition/DispositionAPI.php
Agent logs into CloudAgent toolbar and after successful call completion, the agent uses the “disposition” tab with necessary comments and pre-defined disposition reason to wrap up the call. This API helps you to get disposition reasons assigned to any campaign for a valid CloudAgent user. Users can use this API to list all the disposition types assigned to a specific campaign.
To access this API the following parameters MUST be passed.
| Parameters | Description |
|---|---|
| action* | 'get’ is the default parameter value |
| apiKey* | Available in CloudAgent admin login |
| campaignID* | Unique id mapped to the respective campaign |
| customer* | CloudAgent user name |
Note
Parameters with ‘*’ are mandatory parameters.
Possible Responses
| Success response | { "status": "Success", "details": [ ""Dispose1XXXX", "Dispose2XXXXX" ] } |
| Invalid apiKey | { "status": "Fail", "details": "Authentication fails" } |
| Invalid action | { "status": "Fail", "details": "Invalid action->XXXX" } |
| Invalid customer | { "status": "Fail" "details": "Authentication fails" } |
| Invalid campaignID | { "status": "Fail" "message": "No disposition found for campaign ID: XXX and user: XXXXXX" } |
Further Insights
By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.