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Deprecation Update
This Agent Manual Dial API will be deprecated by 30th April 2025.
We recommend to start using the new version of the Skill Wise Agent Manual Dial APIs.

Agent Manual Dial (Basic authentication)

Agent Manual Dial (Token authentication)

Agent Manual dial Online (Click2Call) API is used to make outbound calls through any web application, as we perform in the agent toolbar manually. This API works only if the agent is logged in to the CloudAgent toolbar and available in manual or blended mode.

To access this API the following parameters MUST be passed.

Parameter	Description
api_key*	Available in Cloud agent after admin login
username*	Cloud agent username
agentID*	Unique id for every agent irrespective to campaign
campaignName*	Name of the campaign where the manual dial should be initiated
customerNumber	Number to be dialed out
UCID	Unique caller ID used for monitoring call details
uui	This is an additional data field used to pass application data from an API or user inputs on IVR into the report
format	json/xml Response format

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Note
Parameters with ‘*’ are to be considered as mandatory parameters.

Possible responses


Success response	"status": "queued successfully" "ucid": "90XXXXXXXXX"
Invalid api_key	"status": "fail" "message": "please provide proper user credentials"
Invalid campaign name	"status": "fails" "message": "Campaign is invalid"
Invalid username	"status": "fail" "message": "please provide proper user credentials"
Invalid agent ID or agent is not logged in or agent is not in ready state	"status": "Fail" "message": "Agent is not available"
Missing parameters	"status": "Fail" "message": "All parameters are mandatory"
Attempting to make a call on a configured holiday	"status": "Fail" "message": "Call cannot be initiated on a holiday"

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Further Insights
By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.

200Successful response