Success Call

{"ucid":"90XXXXXXXXXXXXX","status":"queued successfully"}

Invalid api_key / Missing apiKey key

{""status"": ""false"",""message"": ""Api Key Should Not be Null or Empty."", ""data"": null}

Invalid apiKey Value

{"status": "false","message": "Invalid User Details","data": null}

Invalid username key

"{""status"": ""false"",""message"": ""Username Should Not be Null or Empty."", ""data"": null}"

Passing an Invalid userName Value

{"status": "false","message": "Invalid User Details","data": null}

Missing userName key / Missing userName Value

"{""status"": ""false"",""message"": ""Username Should Not be Null or Empty."", ""data"": null}"

Passing Invalid agentID Key

{"status": "Fail","message": "Please Pass Valid AgentId are Valid skillName "}

Passing Invalid agentID Value

{"status": "Fail","message": "Please Pass Valid AgentId"}

Missing agentID key

{"status": "Fail","message": "Please Pass Valid AgentId are Valid skillName "}

Missing agentID Value

{"status": "Fail","message": "Please Pass Valid AgentId are Valid skillName "}

When the agent is not ready / the agent is not logged in / agent is not in manual or blended mode

{"status": "Fail","message": "Agent is not available"}

Passing Invalid CampaignName Key

{"status": "Fail","message": "Campaign name should not be null are empty"}

Passing Invalid CampaignName Value

{"status": "Fail","message": "Please pass Valid Campaign Details"}

Missing Campaign Name Key

{"status": "Fail","message": "Campaign name should not be null are empty"}

Missing Campaign Name Value

{"status": "Fail","message": "Campaign name should not be null are empty"}

When the campaign is offline

{"status": "Fail","message": "Please pass Valid Campaign Details"}

Campaign is not in running state / campaign is not enabled for manual calling

{"status": "Fail","message": "Please pass Valid Campaign Details"}

Passing an invalid dynamic DID value

{ "status": "Fail", "message": "The assigned ‘dynamicDID’ parameter is not in proper format or associated with the campaign." }

Missing/empty dynamic did value

{ "status": "Fail", "message": "Invalid dynamicDID format. It should be a number and may start with '+'" }

Passing DID, which is not assigned to the Campaign.

{ "status": "Fail", "message": "The assigned ‘dynamicDID’ parameter is not in proper format or associated with the campaign." }

Passing by adding '+' in the dynamic DID value.

Call gets routed to the agent and customer successfully, and displays as +918xxxxxxx8 on the Dynamic DID column of the CDR report.

When no Dynamic DIDs are assigned in the campaign, and a dynamic DID parameter is passed in the API.

{ "status": "Fail", "message": "The assigned ‘dynamicDID’ parameter is not in proper format or associated with the campaign." }

UCID=true

{"ucid":"914XXXXXXXXX","status":"queued successfully"}

UCID=false or ucid with invalid values

{"status":"queued successfully"}

with uui / without uui

{"ucid":"914XXXXXXXXX","status":"queued successfully"}

Missing parameters

"{""status"": ""false"",""message"": ""Username Should Not be Null or Empty."", ""data"": null}"

Attempting to make a call on a configured holiday

{"status": "Fail","message": "Call cannot be initiated on a holiday"}