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Deprecation Update
This API will be deprecated by 30th April 2025.
We recommend to start using the new version of the API's to generate Call Detail Reports:

Fetch CDR Details (Basic authentication)

Fetch CDR Details (Token authentication)

Fetch CDR by UCID (Basic authentication)

Fetch CDR by UCID (Token authentication)

Fetch CDR By Pagination (Basic authentication)

Fetch CDR By Pagination (Token authentication)

By using this API, users can access detailed call activity information and retrieve reports from the dashboard portal for the current day.

To access this API the following parameters MUST be passed.

Parameters	Description
api_key*	Available in CloudAgent admin login
user_name*	CloudAgent account name
from_date*	Date and Time in format yyyy-mm-dd hh:mm:ss
to_date*	Date and Time in format yyyy-mm-dd hh:mm:ss
format	json/xml Response format

Possible responses


Success Response	{ "status": "success", "message": [ { "UCID": "90xxxxxxxxxxx2", "monitorUCID": "90xxxxxxxxxxx2", "UUI": "", "Did": "918xxxxxx321", "Location": "", "StartTime": "2024-08-19 11:07:07", "CallerID": "92xxxxxxx4", "PhoneName": "5xxx66", "Skill": "", "EndTime": "2024-08-19 11:07:08", "TimeToAnswer": "", "Duration": null, "FallBackRule": "AgentDial", "DialedNumber": "Agent1", "Type": "Manual", "AgentID": "Agent1", "AgentUniqueID": "714", "AgentName": "Agent1", "Disposition": "", "HangupBy": "AgentHangup", "Status": "NotAnswered", "AudioFile": "", "TransferType": "No Transfers", "TransferredTo": "", "Comments": "", "DialStatus": "Not Answered", "ApiKey": "No Transfers", "AgentStatus": "InvalidNumber", "CustomerStatus": "NotDialed", "Campaign": "offline" } ][ { "UCID": "90xxxxxxxxxxx2", "monitorUCID": "90xxxxxxxxxxx2", "UUI": "", "Did": "918xxxxxx321", "Location": "", "StartTime": "2024-08-19 11:07:07", "CallerID": "92xxxxxxx4", "PhoneName": "5xxx66", "Skill": "", "EndTime": "2024-08-19 11:07:08", "TimeToAnswer": "", "Duration": null, "FallBackRule": "AgentDial", "DialedNumber": "Agent1", "Type": "Manual", "AgentID": "Agent1", "AgentUniqueID": "714", "AgentName": "Agent1", "Disposition": "", "HangupBy": "AgentHangup", "Status": "NotAnswered", "AudioFile": "", "TransferType": "No Transfers", "TransferredTo": "", "Comments": "", "DialStatus": "Not Answered", "ApiKey": "No Transfers", "AgentStatus": "InvalidNumber", "CustomerStatus": "NotDialed", "Campaign": "offline" } ] }
Missing api_key	{ "status": "failure", "message": "Please provide API Key" }
Invalid api_key	{ "status": "failure", "message": "no record found" }
Missing user_name	{ "status": "failure", "message": "Please provide UserName" }
user_name is invalid	{ "status": "failure", "message": "no record found" }
from_time or to_time is set to more than 30 days	{ "status": "failure", "message": "The Requested date should not be more than 30 days" }
no data entered	"status": "failure "message": "no record found"

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Further Insights
By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.