apiKey*

Available in CloudAgent admin login

userName*

CloudAgent user name

agentName*

Name of the agent

agentId*

Unique agentId to be assigned to agent

agentPassword*

Password for the agent to login

action*

Create: If to create a new agent
Delete: Delete an agent profile

skill

Skill names with comma separation, that are to be assigned to agent while creating

sipLocation

Add the valid SIP location if needed.

callControllers

You can add the call controllers that will be assigned to the agent. Please pass the parameter in the format

{
"mute": true,
"decline": true,
"transfer": {
"agent": {
"warm": true,
"blind": false
}
}
}

With the above example parameter, the agent will be enabled with the following options:

• Mute a call

• Decline the call

• Agent Transfer

  • Warm transfer: Enabled
  • Blind transfer: Disabled.

• Following is the list of all the parameters that you can pass here:
  1 mute
  2 hold
  3 endcall
  4 answer
  5 decline
  6 transfer_agent_warm
  7 transfer_agent_blind
  8 transfer_skill_warm
  9 transfer_skill_blind
  10 transfer_phone_warm
  11 transfer_phone_blind
  12 transfer_ivr_warm
  13 transfer_ivr_blind
  14 conference_agent
  15 conference_phone

Success Create response

{
"status": "success",
"message": "Agent Created Successfully"
}

Invalid api_key

{
"status": "error",
"message": "Authentication Failed"
}

Invalid action

{
"status": "error",
"message": "Authentication Failed"
}

Invalid username

{
"status": "error",
"message": "Authentication Failed"
}

Empty fields

{
"status": "error",
"message": "All parameters are mandatory"
}

Success Delete response

{
"status": "success"
"message": "Agent Deleted Successfully"
}

Passing callControllers parameter in the wrong format

{
"status": "error",
"message": "callControllers json is invalid"
}

Passing invalid sipLocation

{
"status": "error",
"message": "SIP Location is invalid"
}