Skillwise Phone Manual dial Offline (Click2Call) API is used to make outbound calls through any web application, as we perform in the agent toolbar manually. Agents don’t need to login into the CloudAgent toolbar to access these offline calls. Agent numbers are assigned as offline(hunting)phone numbers to skills by admin. Calls route to agent’s phone numbers(hunting) through appropriate skills when this API is used.

To access this API the following parameters MUST be passed.

ParameterDescription
apiKey*Available in CloudAgent admin login
userName*CloudAgent user name
did*Number assigned to campaign from which calls are to be dialed out
skillName*Name of the skill through which campaigns are to be routed
custNumber*Number to be dialed out
uuiAdditional info through parameter
formatjson/xml Response format

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Note

Parameters with ‘*’ are considered to be mandatory parameters.

Possible responses

Success response"message": "89XXUCIDXXX"
"status": "queued"
Invalid apiKey"message": "Authentication failed."
"status": "error"
Invalid skill"message": "Invalid skill"
"status": "error"
Invalid username"message": "Authentication failed."
"status": "error"
Invalid DID"message": "Something went wrong. Please contact admin!"
"status": "error"

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Further Insights

By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.

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