Deprecation Update
This API will be deprecated by 31st Dec 2024.
We recommend to start using the new version of the APIs:
Skillwise Phone Manual dial Offline (Click2Call) API is used to make outbound calls through any web application, as we perform in the agent toolbar manually. Agents don’t need to login into the CloudAgent toolbar to access these offline calls. Agent numbers are assigned as offline(hunting)phone numbers to skills by admin. Calls route to agent’s phone numbers(hunting) through appropriate skills when this API is used.
To access this API the following parameters MUST be passed.
| Parameter | Description |
|---|---|
| apiKey* | Available in CloudAgent admin login |
| userName* | CloudAgent user name |
| did* | Number assigned to campaign from which calls are to be dialed out |
| skillName* | Name of the skill through which campaigns are to be routed |
| custNumber* | Number to be dialed out |
| uui | Additional info through parameter |
| format | json/xml Response format |
Note
Parameters with ‘*’ are considered to be mandatory parameters.
Possible responses
| Success response | "message": "89XXUCIDXXX" "status": "queued" |
| Invalid apiKey | "message": "Authentication failed." "status": "error" |
| Invalid skill | "message": "Invalid skill" "status": "error" |
| Invalid username | "message": "Authentication failed." "status": "error" |
| Invalid DID | "message": "Something went wrong. Please contact admin!" "status": "error" |
Further Insights
By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.