Edit Phone Number

This API is used to edit existing phone number details in CloudAgent. The user has to update the ‘action’ parameter with the 'edit' function. For example, if the action parameter = edit along with the following parameters, this API edits the edits phone number.

To access this API the following parameters MUST be passed

apiKey*Available in CloudAgent admin login
userName*CloudAgent user name
phoneNumber*Existing phone number that is to be edited
phoneName*Existing phone name which is to be edited
phoneNumberNew*New number to be updated
PhoneNameNewNew name to be updated
assignSkillTo assign skills while editing the phone Number
unAssignSkillTo un assign skills while editing the phone Number



  • Parameters with ‘*’ are considered to be mandatory parameters.
  • phoneNumber with special characters(+1, +91 etc.,) are to be encoded(add %2B​ instead of ‘+​’) while passing in the request.
  • The ‘phoneName’ parameter is not case-sensitive.

Possible responses

Success response"status": "success"
"message": "record inserted successfully"
Invalid api_key"status": "error"
"message": "userName or apiKey not valid"
Invalid action"status": "error"
"message": "action not valid"
Invalid phoneNumber"status": "error"
"message": "phoneNumber must be numeric"
Invalid username"status": "error"
"message": "userName or apiKey not valid"
Empty phoneName"status": "error"
"message": "phoneName cannot be empty"
Empty phoneNumber"status": "error"
"message": "phoneNumber cannot be empty"
Number/Name exists"status": "error"
"message": "phone_name or phone_number already exist"
If the phone number creation limit exceeded"status": "error"
"message":" Phone Number Limit Exceeded. Please
refer to the 'Phone Number Creation Limit' option under 'Edit Profile'
for reference. "
Invalid Skill Key"status": "success"
"message": "record inserted successfully and failed to insert skills please pass the valid skills"
Missing Skill Value"status": "success"
"message": "record inserted successfully and failed to insert skills please pass the valid skills"


Further Insights

By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.

Click Try It! to start a request and see the response here!