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Deprecation Update
This API will be deprecated by 30th April 2025.
We recommend to start using the new version of the API's to generate Call Detail Reports:

Fetch CDR Details (Basic authentication)

Fetch CDR Details (Token authentication)

Fetch CDR by UCID (Basic authentication)

Fetch CDR by UCID (Token authentication)

Fetch CDR By Pagination (Basic authentication)

Fetch CDR By Pagination (Token authentication)

This API offers access to call detail reports from the dashboard portal, allowing them to retrieve data for the current day for a defined time range.

To access this API we need to pass the following parameters.

Parameter	Description
api_key*	Available in Cloudagent Admin login
user_name*	CloudAgent account name
from_time*	Time in the format hh:mm:ss
to_time*	Time in the format hh:mm:ss

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Note:
Parameters with ‘*’ are mandatory.

Possible responses


Success Response	{ "status": "success", "message": [ { "UCID": "35xxxxxxxxxx1", "monitorUCID": "35xxxxxxxxxx1", "UUI": "Hyderabad", "Did": "919xxxxxxx1", "Location": "Hyd", "StartTime": "2024-12-06 11:39:05", "CallerID": "+918xxxxxxxx2", "PhoneName": null, "Skill": "offline_hyd", "EndTime": "2024-12-06 11:39:40", "TimeToAnswer": "00:00:05", "Duration": "00:00:35", "FallBackRule": "AgentDial", "DialedNumber": "9xxxxxxx1", "Type": "InBound", "AgentID": "xxxx", "AgentUniqueID": null, "AgentName": "xxxxx", "Disposition": "", "HangupBy": "AgentHangup", "Status": "Answered", "AudioFile": "https://s3.ap-southeast-1.amazonaws.com/recordings.kookoo.in/demo_user/TXR42a772a10484eba6f5330f9d138be68c.mp3", "TransferType": "No Transfers", "TransferredTo": "", "Comments": "", "DialStatus": "answered", "ApiKey": "No Transfers", "AgentStatus": "answered", "CustomerStatus": "answered", "Campaign": "Inbound_919xxxxxx1", "TalkTime": "00:00:30", "HoldDuration": "00:00:00", "WrapUpDuration": null }, { "UCID": "35xxxxxxxxxx1", "monitorUCID": "35xxxxxxxxxx1", "UUI": "Hyderabad", "Did": "919xxxxxx1", "Location": "Hyd", "StartTime": "2024-12-06 11:36:52", "CallerID": "+918xxxxxxxx2", "PhoneName": null, "Skill": "offline_hyd", "EndTime": "2024-12-06 11:37:12", "TimeToAnswer": "00:00:17", "Duration": "00:00:20", "FallBackRule": "AgentDial", "DialedNumber": "9xxxxxxx1", "Type": "InBound", "AgentID": "xxxx", "AgentUniqueID": null, "AgentName": "xxxxxxx", "Disposition": "", "HangupBy": "AgentHangup", "Status": "Answered", "AudioFile": "https://s3.ap-southeast-1.amazonaws.com/recordings.kookoo.in/demo_user/xxxxxxxxf4f.mp3", "TransferType": "No Transfers", "TransferredTo": "", "Comments": "", "DialStatus": "answered", "ApiKey": "No Transfers", "AgentStatus": "answered", "CustomerStatus": "answered", "Campaign": "Inbound_919xxxxxxx1", "TalkTime": "00:00:03", "HoldDuration": "00:00:00", "WrapUpDuration": null } ][ { "UCID": "35xxxxxxxxxx1", "monitorUCID": "35xxxxxxxxxx1", "UUI": "Hyderabad", "Did": "919xxxxxxx1", "Location": "Hyd", "StartTime": "2024-12-06 11:39:05", "CallerID": "+918xxxxxxxx2", "PhoneName": null, "Skill": "offline_hyd", "EndTime": "2024-12-06 11:39:40", "TimeToAnswer": "00:00:05", "Duration": "00:00:35", "FallBackRule": "AgentDial", "DialedNumber": "9xxxxxxx1", "Type": "InBound", "AgentID": "xxxx", "AgentUniqueID": null, "AgentName": "xxxxx", "Disposition": "", "HangupBy": "AgentHangup", "Status": "Answered", "AudioFile": "https://s3.ap-southeast-1.amazonaws.com/recordings.kookoo.in/demo_user/TXR42a772a10484eba6f5330f9d138be68c.mp3", "TransferType": "No Transfers", "TransferredTo": "", "Comments": "", "DialStatus": "answered", "ApiKey": "No Transfers", "AgentStatus": "answered", "CustomerStatus": "answered", "Campaign": "Inbound_919xxxxxx1", "TalkTime": "00:00:30", "HoldDuration": "00:00:00", "WrapUpDuration": null }, { "UCID": "35xxxxxxxxxx1", "monitorUCID": "35xxxxxxxxxx1", "UUI": "Hyderabad", "Did": "919xxxxxx1", "Location": "Hyd", "StartTime": "2024-12-06 11:36:52", "CallerID": "+918xxxxxxxx2", "PhoneName": null, "Skill": "offline_hyd", "EndTime": "2024-12-06 11:37:12", "TimeToAnswer": "00:00:17", "Duration": "00:00:20", "FallBackRule": "AgentDial", "DialedNumber": "9xxxxxxx1", "Type": "InBound", "AgentID": "xxxx", "AgentUniqueID": null, "AgentName": "xxxxxxx", "Disposition": "", "HangupBy": "AgentHangup", "Status": "Answered", "AudioFile": "https://s3.ap-southeast-1.amazonaws.com/recordings.kookoo.in/demo_user/xxxxxxxxf4f.mp3", "TransferType": "No Transfers", "TransferredTo": "", "Comments": "", "DialStatus": "answered", "ApiKey": "No Transfers", "AgentStatus": "answered", "CustomerStatus": "answered", "Campaign": "Inbound_919xxxxxxx1", "TalkTime": "00:00:03", "HoldDuration": "00:00:00", "WrapUpDuration": null } ] }
If any parameter is not passed	{"status":"failure","msg":"All Parameters are Mandatory"}
Invalid api_key	{"status":"failure","message":"Please provide UserName"}
Invalid username	{"status":"failure","message":"Please provide UserName"}
no data found	{"status":"failure","message":"no record found"}

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Further Insights
By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.

Current day CDR

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Deprecation Update

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Note:

Possible responses

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Further Insights

❗️Deprecation Update

❗️Note:

Possible responses

📘Further Insights

❗️
Deprecation Update

❗️
Note:

📘
Further Insights