Deprecation Update
This API will be deprecated by 31st Dec 2024.
We recommend to start using the new version of the API's to generate Call Detail Reports:
This API provides call details for a specific UCID, allowing data retrieval for the last 15 days. This applies only to historical reports, not to current day or live reports.
To access this API the following parameters are required.
| Parameter | Description |
|---|---|
| userName* | CloudAgent account name |
| apiKey* | CloudAgent admin login |
| ucid* | Unique Caller ID of that respective call in response |
| reportType* | It should be - historical |
Note
- Maximum data available from this request is for 15 days.
- Rate limit for this API is 50 Requests per minute.
API Working Scenarios
Scenario 1
The call started before 12:00 AM IST and closed before 12:00 AM IST
If the API is triggered before 12:00 AM IST, the data will be available in Current Day records.
If the API is triggered post 12:00 AM IST, the data is available in historical. However important to note is the data will be available post 3:00 AM IST. This is because data is migrating from the Current day to the Historical database.
Scenario 2
The call started before 12:00 AM IST and was completed post 12:00 AM IST.
If the API is triggered post-12:00 AM IST, the report type will be historical, however, the data can be pulled only after 3:00 AM IST. This is because data is migrating from the Current day to the Historical database.
Scenario 3
The call started post 12:00 AM IST and was completed,
If the API is triggered post-12:00 AM IST, the report type will be the Current day, which will work as expected.
Possible responses
| Success response | "status": "success" "message":[{"monitorUCID": "xxxxxxxxxxxxxx" "UUI": "xxxxx" "Did": "xxxx" "CampaignName": "xxxxxx" "Location": "" "CallerID": "xxxxx" "PhoneName": "09xxxx46x9" "Skill": "None" "StartTime":"2021-02-09 10:33:53" "EndTime":"2021-02-09 10:38:50" "TimeToAnswer": "00:00:11" "CallDuration": "00:04:57" "Duration": "00:04:46" "FallBackRule": "AgentDial" "DialedNumber": "09xxxx679" "Type": "manual" "AgentID": "" "AgentPhoneNumber": "09xxxxxxx9" "AgentUniqueID": "None" "AgentName": "None" "Disposition": "" "HangupBy": "UserHangup" "Status": "Answered" "AudioFile": "https://s3.ap-xxxxxxxxxxxxxamazxxxxxxs.com/recxxxxxxxxgs.kxxxo.in/mahxxxx_txr/DIA03xxxxxxxxa208dd02xxxxxd2.mp3" "TransferType": "No Transfers" "TransferredTo": "" "Comments": "" "DialStatus": "answered" "Apikey": "KK7xxxxxxxxxx014c05b3efbaxxxxx1f70" "AgentStatus": "answered" "CustomerStatus": "answered" "UserName": "maxxxra_xxr" "CallerConfAudioFile": "" "ConfDuration": "00:00:00" "CampaignStatus": "OFFLINE" "DataUniqueId": "" "CallCompleted": "TRUE" "ConferenceData":}] |
| When userName is Empty or not passed | "status": "error" "message": "userName should not be empty" |
| When apiKey is Empty or not passed | "status": "error" "message": "apiKey should not be empty" |
| When ucid is Empty or not passed | "status": "error" "message": "ucid should not be empty" |
| When reportType is Empty or not passed | "status": "error" "message": "reportType should not be empty" |
| When reportType is Invalid | "status": "error" "message": "Invalid reportType" |
| When UCID is not numeric | "status": "error" "message": "ucid should be numeric only" |
| When Invalid userName or apiKey is passed | "status": "error" "message": "userName or apiKey is Invalid" |
| When rate Limit Exceeded | "status": "error" "message": "max limit exceeded" |
| When No Data Found | "status": "success" "message": "No Data Found with UCID xxxxx" |
Further Insights
By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.