Deprecation Update
This Skill Wise Agent Manual Dial API will be deprecated by 30th Nov 2024.
We recommend to start using the new version of the Skill Wise Agent Manual Dial APIs.
Skillwise Agent Manual dial (Click2Call) API is used to make otbound calls through any web application, as we perform from the agent toolbar manually. This API works only if the agent is logged in as an agent in the CloudAgent toolbar and available in inbound and blended modes. Calls can be routed through appropriate skill by passing the parameter ‘skill’.
To access this API the following parameters MUST be passed.
| Parameter | Description |
|---|---|
| api_key* | Available in CloudAgent admin login |
| username* | CloudAgent user name |
| skill* | Skill through which the call is to be routed |
| customerNumber* | Number to be dialed out |
| UCID | Unique caller ID used for monitoring call details |
| did* | Number assigned to campaign from which calls are to be dialed out |
| format | json/xml Response format |
| uui | Additional info through parameter |
Note
Parameters with ‘*’ are considered to be mandatory parameters.
Possible responses
| Success response | "ucid": "91XXXXXXXX" "status": "queued successfully" |
| Invalid api_key | "status": "please provide proper user credentials" |
| Invalid skill | "status": "Agent is not logged in" |
| Invalid username | "status": "please provide proper user credentials" |
| Invalid DID | "status": "Campaign is invalid" |
| Missing parameters | "status": "All parameters are mandatory" |
Further Insights
By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.