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Deprecation Update
This Skill Wise Agent Manual Dial API will be deprecated by 30th April 2025.
We recommend to start using the new version of the Skill Wise Agent Manual Dial APIs.

Skill Wise Agent Manual Dial (Basic authentication)

Skill Wise Agent Manual Dial (Token authentication)

Skillwise Agent Manual dial (Click2Call) API is used to make otbound calls through any web application, as we perform from the agent toolbar manually. This API works only if the agent is logged in as an agent in the CloudAgent toolbar and available in inbound and blended modes. Calls can be routed through appropriate skill by passing the parameter ‘skill’.

To access this API the following parameters MUST be passed.

Parameter	Description
api_key*	Available in CloudAgent admin login
username*	CloudAgent user name
skill*	Skill through which the call is to be routed
customerNumber*	Number to be dialed out
UCID	Unique caller ID used for monitoring call details
did*	Number assigned to campaign from which calls are to be dialed out
format	json/xml Response format
uui	Additional info through parameter

❗️
Note
Parameters with ‘*’ are considered to be mandatory parameters.

Possible responses


Success response	"ucid": "91XXXXXXXX" "status": "queued successfully"
Invalid api_key	"status": "please provide proper user credentials"
Invalid skill	"status": "Agent is not logged in"
Invalid username	"status": "please provide proper user credentials"
Invalid DID	"status": "Campaign is invalid"
Missing parameters	"status": "All parameters are mandatory"

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Further Insights
By default, the domain name is https://in1-ccaas-api.ozonetel.com. Please refer here to change based on the need.

200Successful response