Skill Wise Agent Manual Dial



This Skill Wise Agent Manual Dial API will be deprecated by 31st Aug 2024.

We recommend to start using the new version of the Skill Wise Agent Manual Dial APIs.

Skillwise Agent Manual dial (Click2Call) API is used to make otbound calls through any web application, as we perform from the agent toolbar manually. This API works only if the agent is logged in as an agent in the CloudAgent toolbar and available in inbound and blended modes. Calls can be routed through appropriate skill by passing the parameter ‘skill’.

To access this API the following parameters MUST be passed.

api_key*Available in CloudAgent admin login
username*CloudAgent user name
skill*Skill through which the call is to be routed
customerNumber*Number to be dialed out
UCIDUnique caller ID used for monitoring call details
did*Number assigned to campaign from which calls are to be dialed out
formatjson/xml Response format
uuiAdditional info through parameter



Parameters with ‘*’ are considered to be mandatory parameters.

Possible responses

Success response"ucid": "91XXXXXXXX"
"status": "queued successfully"
Invalid api_key"status": "please provide proper user credentials"
Invalid skill"status": "Agent is not logged in"
Invalid username"status": "please provide proper user credentials"
Invalid DID"status": "Campaign is invalid"
Missing parameters"status": "All parameters are mandatory"


Further Insights

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