Use this API to retrieve Call Detail Records (Default View) for any specific day within the past 15 days from the time of the request. The API supports pagination. If pageNo and pageSize are not provided, the default values will be pageNo = 1 and pageSize = 10.

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APIs Domain Name
For domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL

To use this API with the help of a token, follow these steps:

Generate the Token: Use the 'Generate Token' API to obtain an authentication token.
Enter the Token ID: Navigate to the right section of this page, under the 'AUTHORIZATION' tab. Here, input the generated token ID.
With the token entered, pass the below header and body parameters:

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Note:

Mandatory Parameters are:

fromDate

toDate

username

Rate limit: Maximum of 2 requests per minute.

The API provides data for a single day within the last 15 days from the time of the request.

Possible responses

Success Response

{
    "status": "success",
    "message": "success",
    "details": [
        {
            "AgentDialStatus": "NotDialed",
            "AgentID": "",
            "AgentName": "",
            "CallAudioURL": "",
            "CallDate": "2026-03-15",
            "CallID": "xxxx",
            "CallerID": "xxxx",
            "CampaignName": "xxxx",
            "Comments": "",
            "CustomerDialStatus": "",
            "CustomerRingtime": "00:00:00",
            "DID": "xxxx",
            "DialStatus": "Unanswered",
            "DialedNumber": "",
            "Disposition": "",
            "Duration": "00:00:45",
            "DynamicDid": "",
            "E164": "+9xxxxxx8",
            "EndTime": "08:52:36",
            "Event": "Queue",
            "HandlingTime": "00:00:00",
            "HangupBy": "UserHangup",
            "HoldDuration": "00:00:00",
            "Location": "Bangalore",
            "PickupTime": "",
            "QueueTime": "00:00:45",
            "Rating": "0.00",
            "RatingComments": "",
            "Skill": "General",
            "StartTime": "08:51:51",
            "TalkTime": "00:00:00",
            "TimeToAnswer": "00:00:00",
            "Transfered": "",
            "Type": "Inbound",
            "UUI": "",
            "VideoRecordingURL": "",
            "WrapupDuration": "00:00:00"
        }
    ],
    "totalCount": 1

Passing Invalid apiKey Key

{"status": "false","message": "Missing userName or apiKey"}

Passing Invalid apiKey Value

{"status": "false","message": "userName or apiKey is Invalid"}

Missing apiKey key

{"status": "false","message": "Missing userName or apiKey"}

Missing apiKey Value

{"status": "false","message": "userName or apiKey is Invalid"}

Passing Invalid Token Value

{"status": "false","message": "Invalid Token","data": null}

Missing Token Value

"{""status"": ""false"",""message"": ""Token Should Not be Null or Empty."",
    ""data"": null}"

Passing expired Token

{"status": "false","message": "Token Expired","data": null}

Passing Invalid userName Key

{"status": "false","message": "Missing userName or apiKey"}

Passing Invalid userName Value

{"status": "false","message": "userName or apiKey is Invalid"}

Missing userName key

{"status": "false","message": "Missing userName or apiKey"}

Missing userName Value

{"status": "false","message": "Missing userName or apiKey"}

Passing Invalid fromDate Key

{ "status": "fail", "message": "Missing fromDate and toDate" }

Passing Invalid fromDate Value

{ "status": "fail", "message": "Invalid fromDate format. Please pass the date in the format yyyy-MM-dd HH:mm:ss" }

Missing fromDate key

{ "status": "fail", "message": "Missing fromDate and toDate" }

Missing fromDate Value

{ "status": "fail", "message": "Missing fromDate and toDate" }

Passing Invalid toDate Key

{ "status": "fail", "message": "Missing fromDate and toDate" }

Passing Invalid toDate Value

{ "status": "fail", "message": "Invalid toDate format. Please pass the date in the format yyyy-MM-dd HH:mm:ss" }

Missing toDate key

{ "status": "fail", "message": "Missing fromDate and toDate" }

Missing toDate Value

{ "status": "fail", "message": "Missing fromDate and toDate" }

More than 2 hits in a minute

"{ ""status"": ""fail"", ""message"": ""API rate limit has been exceeded"" }
Response code : 429 Too Many Requests"