Use this API to retrieve Call Detail Records (Default View) for any specific day within the past 15 days from the time of the request. The API supports pagination. If pageNo and pageSize are not provided, the default values will be pageNo = 1 and pageSize = 10.

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APIs Domain Name
For domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL

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Note:
Make sure the admin setting 'API Authentication' is set to 'BASIC_AUTH', If you are using this API.

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Note:

Mandatory Parameters are:

fromDate

toDate

username

Rate limit: Maximum of 2 requests per minute.

The API provides data for a single day within the last 15 days from the time of the request.

Possible responses

Success Response

{
    "status": "success",
    "message": "success",
    "details": [
        {
            "AgentDialStatus": "NotDialed",
            "AgentID": "",
            "AgentName": "",
            "CallAudioURL": "",
            "CallDate": "2026-03-15",
            "CallID": "xxxx",
            "CallerID": "xxxx",
            "CampaignName": "xxxx",
            "Comments": "",
            "CustomerDialStatus": "",
            "CustomerRingtime": "00:00:00",
            "DID": "xxxx",
            "DialStatus": "Unanswered",
            "DialedNumber": "",
            "Disposition": "",
            "Duration": "00:00:45",
            "DynamicDid": "",
            "E164": "+9xxxxxx8",
            "EndTime": "08:52:36",
            "Event": "Queue",
            "HandlingTime": "00:00:00",
            "HangupBy": "UserHangup",
            "HoldDuration": "00:00:00",
            "Location": "Bangalore",
            "PickupTime": "",
            "QueueTime": "00:00:45",
            "Rating": "0.00",
            "RatingComments": "",
            "Skill": "General",
            "StartTime": "08:51:51",
            "TalkTime": "00:00:00",
            "TimeToAnswer": "00:00:00",
            "Transfered": "",
            "Type": "Inbound",
            "UUI": "",
            "VideoRecordingURL": "",
            "WrapupDuration": "00:00:00"
        }
    ],
    "totalCount": 1

Passing Invalid apiKey Key

{"status": "false","message": "Missing userName or apiKey"}

Passing Invalid apiKey Value

{"status": "false","message": "userName or apiKey is Invalid"}

Missing apiKey key

{"status": "false","message": "Missing userName or apiKey"}

Missing apiKey Value

{"status": "false","message": "userName or apiKey is Invalid"}

Passing Invalid userName Key

{"status": "false","message": "Missing userName or apiKey"}

Passing Invalid userName Value

{"status": "false","message": "userName or apiKey is Invalid"}

Missing userName key

{"status": "false","message": "Missing userName or apiKey"}

Missing userName Value

{"status": "false","message": "Missing userName or apiKey"}

Passing Invalid fromDate Key

{ "status": "fail", "message": "Missing fromDate and toDate" }

Passing Invalid fromDate Value

{ "status": "fail", "message": "Invalid fromDate format. Please pass the date in the format yyyy-MM-dd HH:mm:ss" }

Missing fromDate key

{ "status": "fail", "message": "Missing fromDate and toDate" }

Missing fromDate Value

{ "status": "fail", "message": "Missing fromDate and toDate" }

Passing Invalid toDate Key

{ "status": "fail", "message": "Missing fromDate and toDate" }

Passing Invalid toDate Value

{ "status": "fail", "message": "Invalid toDate format. Please pass the date in the format yyyy-MM-dd HH:mm:ss" }

Missing toDate key

{ "status": "fail", "message": "Missing fromDate and toDate" }

Missing toDate Value

{ "status": "fail", "message": "Missing fromDate and toDate" }

More than 2 hits in a minute

"{ ""status"": ""fail"", ""message"": ""API rate limit has been exceeded"" }
Response code : 429 Too Many Requests"