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APIs Domain Name
For domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com
For international ccaas - enter the domain: api.ccaas.ozonetel.com
For Partners - enter the respective URL

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Rate limit: Maximum of 2 requests per minute.

To use this API with the help of a token, follow these steps:

Generate the Token: Use the 'Generate Token' API to obtain an authentication token.
With the token entered, pass the header and body parameters:

Success Response Format

{
    "details": [
        {
            "AgentDialStatus": "answered",
            "AgentID": "xxxx",
            "AgentName": "xxxx",
            "CallAudio": "https://recordings.ozonetel.com/demo_user/xxxxx.mp3",
            "CallDate": "2025-10-23",
            "CallFlow": "Agent Dials",
            "CallID": "14732176123222991",
            "CallerConfAudioFile": "",
            "CallerID": "08850941674",
            "CampaignName": "xxxx",
            "Comments": "",
            "ConferenceDuration": "00:00:00",
            "CustomerDialStatus": "answered",
            "CustomerRingTime": "00:00:10",
            "DID": "91xxxxxx2",
            "DialOutName": "",
            "DialStatus": "answered",
            "DialedNumber": "",
            "Disposition": "1st Resolution",
            "Duration": "00:00:20",
            "DynamicDID": "",
            "E164": "+91xxxxxx74",
            "EndTime": "20:40:49",
            "Event": "Agent Dials",
            "HandlingTime": "00:00:08",
            "HangupBy": "AgentHangup",
            "HoldDuration": "00:00:00",
            "Location": "Hyd",
            "PickupTime": "20:40:44",
            "QueueTime": "00:00:00",
            "Rating": "",
            "RatingComments": "",
            "Skill": "Bangalore_Sales",
            "StartTime": "20:40:29",
            "Status": "Answered",
            "TalkTime": "00:00:05",
            "TimeToAnswer": "00:00:15",
            "TransferType": "",
            "TransferredTo": "",
            "Type": "Progressive",
            "UCID": "14xxxxxx91",
            "UUI": "Bhanu",
            "VideoRecordingURL": "https://recordings.ozonetel.com/xxxxx/video.mp4",
            "WrapUpEndTime": "20:40:52",
            "WrapUpStartTime": "20:40:49",
            "WrapupDuration": "00:00:03"
        }
],
    "message": "success",
    "status": "success"