get https://{domainname}/ca_reports/fetchCDRDetails
Retrieves call records for the specified date range and user.
Rate limit: Maximum of 2 requests per minute.
Note:
Make sure the admin setting 'API Authentication' is set to 'BASIC_AUTH', If you are using this API.
Success Response Format
{
"details": [
{
"AgentDialStatus": "answered",
"AgentID": "xxxx",
"AgentName": "xxxx",
"CallAudio": "https://recordings.ozonetel.com/demo_user/xxxxx.mp3",
"CallDate": "2025-10-23",
"CallFlow": "Agent Dials",
"CallID": "14732176123222991",
"CallerConfAudioFile": "",
"CallerID": "08850941674",
"CampaignName": "xxxx",
"Comments": "",
"ConferenceDuration": "00:00:00",
"CustomerDialStatus": "answered",
"CustomerRingTime": "00:00:10",
"DID": "91xxxxxx2",
"DialOutName": "",
"DialStatus": "answered",
"DialedNumber": "",
"Disposition": "1st Resolution",
"Duration": "00:00:20",
"DynamicDID": "",
"E164": "+91xxxxxx74",
"EndTime": "20:40:49",
"Event": "Agent Dials",
"HandlingTime": "00:00:08",
"HangupBy": "AgentHangup",
"HoldDuration": "00:00:00",
"Location": "Hyd",
"PickupTime": "20:40:44",
"QueueTime": "00:00:00",
"Rating": "",
"RatingComments": "",
"Skill": "Bangalore_Sales",
"StartTime": "20:40:29",
"Status": "Answered",
"TalkTime": "00:00:05",
"TimeToAnswer": "00:00:15",
"TransferType": "",
"TransferredTo": "",
"Type": "Progressive",
"UCID": "14xxxxxx91",
"UUI": "Bhanu",
"VideoRecordingURL": "https://recordings.ozonetel.com/xxxxx/video.mp4",
"WrapUpEndTime": "20:40:52",
"WrapUpStartTime": "20:40:49",
"WrapupDuration": "00:00:03"
}
],
"message": "success",
"status": "success"