New Features

• DNC Regulation: DNC regulation feature for campaigns can now be applied to restrict calls outside of DNC timezone. Read Here for details.
• Port Utilisation Report: Port Utilisation Report is now available (LIVE & Historic) in production. Read Here for details.

Improvements

• Outbound WhatsApp messages can now be tracked in CxHub through the 'WhatsApp Outbound Report'. Refer Here for details.
• IVR checkpoint data for inbound calls now be seen on the Agent toolbar. Read Here for details.
• Following widgets have been added into the dashboards section. Read Here for details.
  • Performance Metrics
  • Activity Log
• Agent will now be able to PAUSE while on chat to finish the concurrent chats & then take a break. Read Here for details.
• Add Campaign Bulk V4 API is now optimised to handle load. The 'check duplicate' parameter is currently missing in this API. This will be handled in the upcoming sprint. Read Here for details.
• Zoho Integration with CxHub toolbar is now ready for delivery to customers. Follow this page for more integration details.

APIs Migrated to JAVA

• All the APIs (currently in PHP) are being migrated into JAVA. This is being done in a phase manner (2-3 APIs a sprint). All the existing APIs will be deprecated eventually. The same has been updated with corresponding timelines in the API documentation as well. We recommend to start using the new version of the APIs.
  • Agent ManualDial API
    • Skill Wise Agent Manual Dial (Basic authentication)
    • Skill Wise Agent Manual Dial (Token authentication)
  • CallController API
    • Call Control in Conference (Basic authentication)
    • Call Control in Conference (Token authentication)
  • CallDispostion API
    • set/get Disposition (Basic authentication)
    • set/get Disposition (Token authentication)