New Features

• Holiday Management in Dialers
  • Customers can now be able to add holiday list and associate them with multiple campaigns so that dialer will NOT dial calls on holidays. To know on how to configure the holidays for campaign refer Here.
• Re-Dial a Call
  • If any call gets disconnected because of various reasons, agents can now make a call back to the same customer from the toolbar.
  • To understand how this works on the agent toolbar, refer Here.
  • Refer Here for key points to note from the admin configuration.
• Customers can now see the live Call/Chat queues and their trends in CxHub, with the help of the below widgets. Refer Here for details.
  • Interaction Queues
  • Interaction Trend

Improvements

• Campaign create/Update APIs has been updated with Play Disclaimer Option. Refer to the list of API docs.
  • Inbound Campaign Create
  • Inbound Campaign Update
  • Outbound Campaign Create
  • Outbound Campaign Update
• The Conference Details Report has been enhanced (both live and historic) to include “Participant Name” and “Conference Duration” information. For more information, please refer Here.