Discussions

What is meant by TotalDialDuration

Hi, what is meant by TotalDialDuration in case of predictive dialer is enabled for agent.

Posted by Tarun about 1 year ago

dispositions

how to map dispositions

Posted by Ravi over 1 year ago

In ozonetel how can i add webhook for C2C

Posted by Swati over 1 year ago

realtime CDR data

I have done the whole process as shown in document to get realtime CDR data from Ozonetel but the out shows 200 but there is no data coming up only coded text is shown how can i resolve this?

Posted by raman over 1 year ago

how to send the lead progressive dailer to CRM after connecting the first call

Posted by aakash over 1 year ago

ANSWERED

Disposition

How configure 3 level disposition in CCaaS account

Posted by Vikash over 1 year ago