Discussions
what are the API for dailing the number from nodejs backend and passing SIP / WebRTC Stream back to node js for processing ?
from my backend of node js i have to use the ozonetel to make call to the users and then their realtime audio i have to pass to backend to process further
API to fetch customer response & checkpoint details shown in UI (Detailed View)
I am trying to fetch customer response / checkpoint details shown in the UI Detailed View via API.
I have used Fetch CDR Details and Fetch CDR By Pagination, but these do not return the Response column or Checkpoint data.
Could you please confirm which API provides this data, or if it is not exposed via CDR APIs?
Send Bulk Data via Api
We are planning to send bulk campaign data (approximately 5,300 records) from salesforce to Ozonetel via API and would like your guidance on the best and recommended approach.
Where do i find `agentPhoneName` ?
how do i find
Exploring API
which api returns the agent email id ?
What are public IP's of Ozonetel ?
I am currently testing out of Ozonetel outbound campaigns and IVR flow.
What is the format of customerNumber when sending it in the payload?
- Should we add "+91" in front of number or just "91"
integration fields required
what all fields will be required in a table to save data from the api for fetch cdr by pagination(token based)
Outbond IVR report
"Hi, is there any API through which I can get the IVR report of each outbound campaign by simply passing the campaign name?"
Where can I find the information about the last call taken by a specific agent?
Where can I find the information about the last call taken by a specific agent?