Nov 2025

🌟 Features

💬 Chat Campaign APIs (Create, Update, Delete)

• Create Chat Campaign
• Update Chat Campaign
• Delete Chat Campaign

📂 Campaign Bulk Update

• You can now select unlimited campaigns for bulk actions.

• Applies to both Skills and Dispositions, with an "ALL" selection option.

• Bulk update is processed as an asynchronous operation, each taking up to 15 minutes.

• The status of each request is trackable in the Bulk Operations Status Table.

  
  

📎 MMS File Support Extended

• The following file types are now supported in MMS messages:
  • .csv, .xls, .xlsx, .txt, .html, .zip, .vcard
• Allows richer file sharing for agents communicating via MMS.

🎨 UI Fixes

• Agent Selection in Skill Configuration: Sub Admins now see improved UI with enhanced dropdown behavior and layout.

  
  

• Agent → Skill Mapping: Full skill names are now visible (previously truncated), ensuring better clarity for admins.